Shipping policy

Shipping

Hey Neighbour currently ships within the Netherlands and to countries within the European Union.

Pre-orders

Orders placed during our launch pre-order period will begin shipping from 15 October 2026. You’ll receive a shipping confirmation by email once your order is on its way.

Shipping costs

Shipping costs are calculated at checkout based on your delivery country and the weight of your order. All orders are sent with tracked shipping.

Tracking

Once your order has been shipped, you’ll receive an email with your tracking information.

Please allow some time for tracking information to become available after your order has been dispatched.

Delivery

Delivery times vary depending on the destination and begin from the date your order is dispatched, not the date the order is placed.

Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at hello@heyneighbour.world.

If your order arrives damaged, is incorrect, or appears to be lost in transit, please contact us so we can help.

Questions

For any questions about shipping or your order, contact us at hello@heyneighbour.world.